How to contact Canadian immigration authorities – even if they don’t want you to!

Interview with Canadian immigration lawyer Elizabeth Wozniak

Have you ever had a problem with a Canadian immigration application and needed to speak with an officer to try to resolve the issue? I’ll bet you spent hours trying to get through to a live call centre agent…only to be told there was no way to speak with the officer actually processing your file. If you are like me, one of the most frustrating aspects of practicing immigration law is trying to have any meaningful communication with Canadian immigration authorities. The government has put up every possible roadblock they can think of to keep people from contacting them regarding their immigration applications.


In this Episode of the Canadian Immigration Podcast, I had the pleasure of interviewing Liz Wozniak who practices immigration out of her firm, North Star Immigration Law, located in Halifax, Nova Scotia. Liz and the other lawyers in her firm handle all kinds of complex immigration issues for their clients. However, after my interview with Liz, the one thing that stood out most to me was the fact they cared enough about the practice of immigration law to offer Pro Bono assistance to people in a Province where no legal aide exists for immigration related matters.

Now don’t get me wrong, Liz and her colleagues do charge for the legal services they provide; however, they recognize the importance of helping those most vulnerable by paying forward the gift they have received in practicing Canadian immigration law.

Liz WozniakIn this spirit of giving, Liz took some time to visit with me about some of the best strategies she has developed over the years to communicate with the various Canadian immigration departments.

In most cases, immigration lawyers tend to hold these strategies pretty close to the vest…..however, Liz was generous enough to pull back the curtain a little bit so  as to help you and I understand what works and what doesn’t in this crazy world of communicating with Canadian Immigration authorities.

In my interview with Liz, we cover some great strategies in communicating with the government in the following circumstances:

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2 thoughts on “How to contact Canadian immigration authorities – even if they don’t want you to!

  1. Wow I had no idea you could actually attempt to talk to an officer. When I worked as a visa compliance officer in the UK, we made it very difficult for clients to contact us after a decision was made on a case to remove visa sponsorship. This was by design because we knew the rules and decisions were stupid and arbitrary, but we didn’t want to actually speak in person to try and explain that, so overtly bureaucratic sounding emails or letters were used to avoid uncomfortable confrontation. This is how the IRCC operate; they enforce inconsistent, over-zealous, or bizarre ‘rules’ and don’t have the guts to deliver news to applicants for fear of confrontation. It’s cowardly and wrong.

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