Express Entry- Navigating the Nasty Online Portal

Overcoming common technical glitches with Marina Sedai

The Express Entry portal for both representatives and individuals has been full of glitches and likely should have remained in beta testing longer than it did. However, the government likes to release quickly and have the representatives and individuals test at their own peril. In this Episode, Immigration Lawyer, Marina Sedai explains how you can overcome common technical glitches in the online portal.


In this episode of the Canadian Immigration Podcast the Founder of Vancouver based Sedai Law Office, Marina Sedai, joins us to offer some unique strategies and tips for navigating the complexities of the Express Entry Online Portal. Marina has practiced exclusively in the area of immigration and citizenship law for the last 11 years helping a wide variety of clients including small to large businesses hiring foreign workers, individuals, couples and families.


MarinaI was completely blown away by the knowledge Marina has in using the Express Entry portal. In this Episode she shared with us some tremendously useful tips on avoiding some of the common technical glitches that can surface when completing applications through the Express Entry portal. The insight Marina shares  is truly “advanced”. You can’t find this in any immigration law textbook or government website. In this episode she reveals some brilliant tips that can benefit any immigration lawyer or consultant struggling with the Express Entry portal.

In my interview with Marina, we cover the following areas:

  • Whether or not the CRS points are going to drop.
  • The linking and de-linking of individuals and representatives.
  • How to update your profile and application.
  • Why the portal is now asking for a date specific time frame when completing the travel history section.
  • Why items or full applications disappear from the portal?

[Tweet “Tips and Tricks to beat the Express Entry portal glitches.“]

Time Stamped Quick Reference Guide

In order to help you jump to the areas of most interest to you, I have included below some timestamps for some of the significant topic covered in this episode.

4:24  – Who is Marina Sedai?

14:50 – Will the CRS points drop?

18:20 – Linking and de-linking of individuals and representatives

30:21 – How to update your profile and application after you have submitted it.

37:00 – Processing time for FBI results

39:00 – Disappearing entries and information from the portal.

41:30 – Change of Circumstance

  • Divorce
  • Change of address
  • Change of number

42:45 – Reasons why attachments are rejected from the system

47:00 – How to locate Marina Sedai –

Additional Resources:

Listen to Mark Holthe’s Canadian Immigration Podcast

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Read the Transcript

You can read additional notes for this episode, [spoiler]

CIP S1 E20: Podcast Show Notes – Marina Sedai- Express Entry

Marina Sedai  has practiced immigration and citizenship law for the last 11 years. She holds a bachelor of Laws and a Bachelor of Political Science/International Relations and Psychology from Simon Fraser University.

Marina is the founder of Sedai Law Offices, and has been a frequent public speaker and taught immigration law, policy, and procedure at the UBC immigration practitioner’s program  from 2010-2014.

In this episode of the Canadian immigration podcast we discussed the Express Entry Portal and the technical glitches. If you are an individual or representative the tips and tricks that Marina talks about, will help in using the portal without complication and frustration.

Some of the specific areas covered include:

  • Whether or not the CRS points are going to drop.
  • The linking and de-linking of individuals and representatives.
  • How to update your profile and application.
  • Why the portal is now asking for a date specific time frame when leaving other countries.
  • Why do items or full applications disappear from the portal?


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